Frequently Asked Questions
We encourage you to ask us questions! Here are some frequently asked questions with the answers provided for your convenience. If you have a question that is not listed, please ask us directly. We look forward to hearing from you and we pledge to do our best to answer all your questions.
Depending on your coverage and the services required, some of the costs may be covered by your long-term care insurance. You will have to ask your health plan provider for details.
Yes, you certainly can pick and choose the services that you want. You are the customer, and you tell us what to do!
Yes, all our employees are screened so that they can be bonded and insured.
Yes, if you do not like the match, we made you can help us in finding a better employee match.
Yes, most of our employees have specific training in a health discipline or have been trained internally through the Caregivers NextDoor training program.
You have a choice of cancelling the appointment or allowing us to send a replacement caregiver.
No, we can provide our services to you whether you live at home or a senior’s complex or health care facility.
